Guarantee:
We stand behind our products and guarantee your satisfaction.

Any of the following terms apply to the original retail purchaser only, and is non-transferable.

our terms & conditions of support exclude products that have been subject to;
abuse, neglect, accident, improper assembly, fitting unauthorised components, lack of maintenance, commercial hiring, normal wear & tear, competitive racing, stunt riding, jumping or other similar activities.

our terms & conditions also exclude damage or deterioration to the surface finish, aesthetics or appearance of the product.

i.e. This means that the product should be designed and manufactured to a "fit for purpose standard" by the manfacturer. Note: this does not mean that an item cannot be bent, broken, worn out or suffer failure from poor maintenance or misuse.

Any returns must be supported by proof of purchase. (Copies of service handbooks may also be required for validation of correct maintenance)

No issues can be considered valid until inspected and agreed by urbanair.

In the event of a genuine issue being validated;
replacement parts only (or the nearest available equivalent parts) will be issued. Complete assemblies will not be exchanged or credited.

urbanair does not include labour charges as part of our terms

urbanair shall not be responsible for accidental or consequential damage or loss howsoever caused.

The user assumes any and all risks in using our products in any manner excluded by these terms.

Please note: All returns are at sender's expense.

Products shown are liable to change by manufacturer, therefore specifications may be changed without prior notice.

Availability of goods
All items offered are subject to availability. If the item you have ordered is not available, you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, pending customer agreement.

Please note delivery is mainland UK only.

Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order

Placing an Order
All orders made by you through the Web site are subject to acceptance by us. We will acknowledge your order by email, please note that this is an acknowledgement email only and does not mean that we have accepted your order. We will debit your credit card at time of order, however if your order is not accepted we will credit your card immediately. We may choose not to accept your order for any reason.